Privacy Policy

MONTEREY JET CENTER

PRIVACY NOTICE

Effective as of April 15, 2024

I. Introduction

Monterey Jet Center ("we," "us" or "our"), a subsidiary of Monterey Fuel Company, is a Fixed Base Operator (FBO) that provides aviation services, such as fuel, parking and hangar space, to the General Aviation (GA) community.

Your data privacy rights are important to us.  We have implemented a data privacy program that acknowledges these rights and safeguards the confidentiality, integrity, and availability of the personal information we process. Furthermore, we have fully integrated data privacy and security considerations into our business operations.

II. Scope of this Privacy Notice

This Privacy Notice applies to the personal information Monterey Fuel Company collects about you through websites, applications, social media, software, and other services provided by or on behalf of the Monterey Fuel Company. When you use or interact with the Services, you expressly consent to our collection, use, disclosure and retention of your information as described in this Privacy Notice.

This Privacy Notice covers the disclosures that are required by General Data Protection Regulation (GDPR) and the California Consumer Privacy Act as amended and expanded by the California Privacy Rights Act (CCPA) ("Data Privacy Laws") governing our processing of personal and sensitive personal information.

This Privacy Notice does not cover the practices of companies we do not own or control or people we do not manage and this Privacy Notice does not apply to any third-party sites, such as the Flightbridge reservation system, or social media sites that may link to or be accessible from our Site.

III. Personal Data We Collect

We collect personal information from the categories of sources outlined below.

Directly from You

You may provide us with information through interactions such as customer service inquiries via email or phone, or through your use of our Services:

• Personal identifiers: Name, phone number, email address, cookies, and IP address.
• Company information: Company name, position, and company address.
• Financial information: Payment card information.
• Commercial information: Transaction data, purchase history, and delivery details.

As a Visitor to Our Site

As a visitor to our Site, you may provide information via our 'Contact Us' or 'Reservation' pages, among other interactions.

We utilize tools such as Google Analytics and Google Display Network Impression Reporting to analyze how visitors use our Site and Services. Additionally, we collect IP addresses to manage our system and understand user behavior, which may include:

• Device type and browser: Specifics about the device and browser you are using.
• Location data: Geographical location derived from the IP address.
• Interaction data: Pages viewed and interactions on the site.
• IP addresses: These could be linked to your personal information.

We may also collect the following categories of information from our Site:

• Identifiers: Name, phone number, email address, cookies, IP address.
• Company information: Company name, position, company address.
• Commercial information: Transaction data, purchase history, delivery details.
• Internet data: Browsing history, browser type and settings, operating system, app usage, device type, internet connection specifics, and other related activity metrics.

From Our Clients

To deliver our Services, we collect information as required from our clients:

• Identifiers: Name, phone number, email address, and other essential details.

IV. Our Purpose for Collecting Personal Information

We only collect the information reasonably necessary to provide our Services, to carry out our operations, or as may be required by law.  We use this information to:

• Serve You: We use your information to provide services you've requested, manage your client account, send transaction details and documents, and support your needs efficiently. This includes responding to inquiries, addressing concerns, and fulfilling contractual obligations.
• Improve Our Services: We analyze usage patterns and feedback to enhance our website and services. This includes improving site navigation based on users' activities and conducting system diagnostics to ensure functionality.
• Ensure Security: Your information helps us prevent fraud, detect security risks, and maintain the safety and quality of our services. This also includes activities necessary to upgrade or troubleshoot our systems and processes.
• Personalize Interactions and for Marketing:  To communicate with you regarding services, activities, programs, promotions, services, products or other offers in which you have indicated an interest or to which you've subscribed and to contact you with information that may be of interest to you.
• Fulfill Legal Obligations: We process information to fulfill our legal responsibilities, conduct audits, enforce our agreements, and protect our lawful rights in legal proceedings. This includes complying with regulatory requirements and managing records.

We do not use automated monitoring or profiling for Site visitors. We do not collect sensitive information automatically, and we do not make automated decisions based on your personal information.

What Information Do Our Websites Collect for Interest-Based Advertising?

We do not use cookies or web beacons for the purpose of advertising. However, our site does provide links to partner sites or service providers that may do so.

V. Our Data Disclosure

The below chart summarizes the categories of personal and sensitive personal information we collect, from where we collect it, how we use it, and with whom we have shared it in the  past twelve (12) months.

We have not sold any personal information to third parties for commercial purposes or monetary value, however we do disclose personal information for internal business purposes or operational purposes of our business (servicing, quality improvement, fraud detection, security, legal).

We share Personal Information with the following categories of recipients for the following business purposes:

1. Third-party Service Providers: Your Personal Information will only be shared with and processed by our affiliates and non-affiliated third-party service providers as permitted by law and for the purposes described in this Privacy Notice such as to provide us with services such as Site hosting, including information technology and telephony services, and related infrastructure, customer service, e-mail delivery, auditing, and other similar services.
2. Corporate Subsidiaries and Affiliates: We share the collected personal information as described in this notice with our subsidiaries and affiliated businesses within Monterey Fuel Company, each of which use your personal information consistent with this Privacy Notice.  Those businesses may also use your personal information for each of their own purposes, including marketing purposes.
3. Business Partners.  Where permitted by law, with our third-party business partners, such as companies offering products or services of interest to you, advertising partners and other third parties for those third parties' own commercial or marketing purposes, such as to serve targeted advertisements.
4. Business Transfers: When applicable, we may share your information in connection with a substantial corporate transaction, such as the sale of a Site, a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
5. With Your Consent or at Your Direction: We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction.
6. Other Legal Reasons: In addition, we may use or disclose your Personal Information as we deem necessary or appropriate: (1) under applicable law; (2) to respond to requests from public and government authorities including public and government authorities; (3) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our affiliates; (6) to protect our rights, privacy, safety or property of, our affiliates, you and others; and (7) to enforce our terms and conditions.

VI. Our Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Notice, in order to provide you the Services, comply with our legal obligations, to conduct audits, resolve disputes, and enforce our agreements.

VII. Our Data Security Measures

We use reasonable organizational, technical, and physical measures to maintain the privacy and security of your Personal Information within our organization. These include encryption to safeguard data both in storage and in transit, access controls limited to essential personnel, and the use of secure infrastructure featuring firewalls and intrusion detection systems.

We minimize data collection to what is necessary and adhere to legal retention guidelines to prevent excessive data storage. We also maintain an incident response plan to ensure rapid action and communication in the event of a security breach. 

However, no method of transmitting or storing data over the internet is completely secure at all times.  We cannot guarantee the security of information sent to us and you do so at your own risk. 

VIII. Your Privacy Rights

A. Understanding Your Rights

Subject to applicable Data Privacy Law, you may have certain rights to know, access, update, port your personal data, correct inaccuracies, delete, restrict processing of your personal information in our custody and control.

You right over your personal information depends on the Data Privacy Law applicable where you reside:

1. California Privacy Rights

If you are a resident of California click here.

2. GDPR Privacy Rights

If you are a resident of a European Union country, including the United Kingdom and Switzerland click here.

B. Exercising Your Rights

This section outlines how to exercise your rights under applicable data privacy laws.

1. How to Exercise Your Rights

Request to access, rectify, delete, or port your personal data can be submitted via:

• Email:  Send your request to hr@montereyjetcenter.com with "California <or your European country> Consumer Request" as the subject line. In the email body, specify the right you wish to exercise.
  
• Telephone:  Call us at (831) 373-0100

To ensure the security of your personal information, we will verify your identity (and your agent's identity, if applicable) before processing your request. Please provide sufficient details for us to understand, evaluate, and respond effectively. During verification, we consider the complexity of ensuring the data belongs only to you and the risks of disclosing it to the wrong person. Consequently, access to certain data may be limited. To protect your personal information, we will verify your identity before processing your request. Please include enough detail in your request for us to understand, evaluate, and respond accordingly.

2. Use of an Authorized Agent

If you are making a request through an authorized agent, you must provide the authorized agent with written permission to do so, and a power of attorney that fulfills the requirements of the Data Privacy Laws. We may require additional information to verify the agent's identity and prevent fraud or security breaches.

IX. Changes to this Privacy Notice

This Notice will be updated at least once every twelve (12) months to reflect changes in our business, legal or regulatory obligations. Changes to this Privacy Notice will be posted on this page. If we make a material change to our privacy practices, we will provide notice on our Site or by other means as appropriate. If we are required by applicable data protection laws to obtain your consent to any material changes before they come into effect, then we will do so in accordance with law.

X. Contact Us

If you have any questions regarding the collection or use of your personal information or the content of this notice, please contact our Privacy Officer:

Via postal mail:
Monterey Jet Center
ATTN:  Privacy Officer
300 Sky Park Drive
Monterey, CA 93940

Via email:
hr@montereyjetcenter.com

Via telephone:
(831) 373-0100